Module Description
This 10 credit optional module is concerned with the key issues associated with the challenges of service transformation in delivering vibrant engaging and cost effective public services. The model is set against the background of a range of new challenges facing leaders across public services organisations during a period of reductions in funding and rising expectations of service users. The challenges for delivering quality public services are significant and established ways of working and existing models of change have proved to be lacking. The case for a new approach has led to the development of an innovative approach to transformation which will be shared with students on this module. This module takes the student through a journey which is designed to empower them to take a critical and practical approach to the challenges of transforming large and small organisations across the public sector. The module will chart the journey from approaches to transformation, the role of customer insight, the imperative to deliver efficient customer journeys, the role of technology, the need for fresh organisational and people deployment models through to developing compelling and evidence based business cases for change which respond to the pressing financial and service challenges facing the public sector. This module will be delivered in the context of political, social, technological and economic change at an international, national and local level and address the four key themes of environmental change, sustainability, innovation and entrepreneurship and economic and social development
Aims
The aims of the module are to enable students to
Critically appraise the transformation process and its application to public services
Develop a robust understanding of a transformation approach aligned to the new environment
Acquire and apply in different public service contexts knowledge about the key components of transformation;
Acquire and apply knowledge about new organisational models and their application;
Apply concepts and techniques to build the case for transformation within organisations
Appreciate critically the value of the combination of people and technology in driving transformation
Learning Outcomes
On successful completion of the model, students should be able to;
Gain a critical understanding of the principles of transformation and the relevance of the application across public services;
Understand critically the drivers for changes, the context in which public services are delivered and the barriers to transformation;
Carry out in-depth analysis of the main components of transformational change and models which can unlock organisational potential;
Demonstrate an understanding of the power and impact of people and technology in developing customer centric and technology enabled public services
Obtain a critical understanding of the implementation challenges beyond the business case and build and present business cases for transformational change which are evidence based
all with reference to the four main themes of environmental change, sustainability, entrepreneurship and innovation and economic and social development.
This 10 credit optional module is concerned with the key issues associated with the challenges of service transformation in delivering vibrant engaging and cost effective public services. The model is set against the background of a range of new challenges facing leaders across public services organisations during a period of reductions in funding and rising expectations of service users. The challenges for delivering quality public services are significant and established ways of working and existing models of change have proved to be lacking. The case for a new approach has led to the development of an innovative approach to transformation which will be shared with students on this module. This module takes the student through a journey which is designed to empower them to take a critical and practical approach to the challenges of transforming large and small organisations across the public sector. The module will chart the journey from approaches to transformation, the role of customer insight, the imperative to deliver efficient customer journeys, the role of technology, the need for fresh organisational and people deployment models through to developing compelling and evidence based business cases for change which respond to the pressing financial and service challenges facing the public sector. This module will be delivered in the context of political, social, technological and economic change at an international, national and local level and address the four key themes of environmental change, sustainability, innovation and entrepreneurship and economic and social development
Aims
The aims of the module are to enable students to
Critically appraise the transformation process and its application to public services
Develop a robust understanding of a transformation approach aligned to the new environment
Acquire and apply in different public service contexts knowledge about the key components of transformation;
Acquire and apply knowledge about new organisational models and their application;
Apply concepts and techniques to build the case for transformation within organisations
Appreciate critically the value of the combination of people and technology in driving transformation
Learning Outcomes
On successful completion of the model, students should be able to;
Gain a critical understanding of the principles of transformation and the relevance of the application across public services;
Understand critically the drivers for changes, the context in which public services are delivered and the barriers to transformation;
Carry out in-depth analysis of the main components of transformational change and models which can unlock organisational potential;
Demonstrate an understanding of the power and impact of people and technology in developing customer centric and technology enabled public services
Obtain a critical understanding of the implementation challenges beyond the business case and build and present business cases for transformational change which are evidence based
all with reference to the four main themes of environmental change, sustainability, entrepreneurship and innovation and economic and social development.