EG200-4-FY : Hotel Operations 1

Hi all,

I am Alexander Horswill, your tutor for the Hospitality Operations Module. 

Module Description:
This module will enable you to acquire the understanding and knowledge of the operational characteristics of a high-quality hotel business enabling the business to achieve its objectives. You will understand and use basic KPIs and costing skills and utilise relevant technology to enhance business performance.

Learning Outcomes: 

1. Understand the key resources of a hotel operation.

2. Evaluate the importance and significance of marketing, financial and human resource management functions within hotel operations.

3. Analyse operational data to determine business performance.

As I teach across different cohorts and levels, I am not always at my desk.  If you wish to see me to discuss your assessment, progress, or matters related to this module, can I direct to you my drop in appointment hours which are available in the academic support scheduler on Moodle in the EHS Student Area.

Alexander Horswill
Email: a.horswill@essex.ac.uk
Location: JT12-B